Your back office, run from Pakistan during your business hours.
CCI runs chat support, logistics operations, lead generation and bookkeeping for international companies. Whether you are in the US, UK, Europe, the Gulf or Australia, our shift-based teams work in your time zone, follow your processes and report to you.
CCI delivers business process outsourcing (BPO) to international companies that want reliable back office support without building a team themselves. Using Pakistan's skilled workforce, we take on the day-to-day work that keeps your operations moving, so your own people can focus on customers and growth.
We are currently supporting US companies, and the same model is open to businesses in the UK, Europe, the Gulf and Middle East, and Australia.
Pick one function or several. CCI sets up the team in Pakistan, manages the day-to-day work and reports back to you.
Written support for your customers, vendors and partners
Behind-the-scenes operations for logistics and delivery businesses
A steady pipeline of qualified prospects for your sales team
Accurate records and audit-ready documentation
Audit support only: the audit and its sign-off stay with your appointed auditors.
Looking for SEO, social media or website design? These are part of our Digital Marketing service.
A workforce fluent in English with strong written communication skills.
Shift-based teams that work during your business hours, wherever you are.
From startups to large enterprises, teams scale up as your work grows.
Skilled people in customer service, operations, sales support and finance.
Run back office functions at a lower operating cost, so you can reinvest in growth.
Expected annual growth of Pakistan's BPO market, 2024 to 2029
Expected BPO market volume in Pakistan by 2029
IT and BPO companies in Pakistan, a robust base for business support services
Industry figures from the sources named above. They describe the market, not CCI's own results.
Common options. The right one for your work is agreed in your proposal.
A team that works only on your account, in shifts aligned to your hours. Suited to ongoing, high-volume work.
Trained staff who handle your work alongside other accounts. Suited to lower or variable volumes.
A defined piece of work with a clear scope and end date, such as a lead research drive or a data clean-up.
We learn your process, volumes, systems and the hours you need covered.
You receive a clear scope, team plan and engagement option.
CCI recruits the team and trains it on your tools and SOPs.
Work moves across in stages, checked against your standards.
The team works in your time zone, managed day to day by CCI.
Regular reporting and reviews to keep quality on track.
We are currently supporting US companies from Pakistan.
CCI recruits, employs and trains the people on your account.
CCI supervises the team so you don't have to.
Work is tracked and reported, so you can see what has been done.
A named contact for your account.
Begin with one function and add more as you grow.
Four services, four different setups. The main difference is who employs the people, where they sit, and what CCI is accountable for.
You already operate in Pakistan and want payroll handled, or contract staff on CCI's payroll working at your site.
See Outsourcing & PayrollYou are a foreign company with no Pakistan entity. CCI is the Employer of Record and your team sits in CCI's office.
See Managed WorkplaceCCI runs back office work such as chat support, logistics operations, lead generation and bookkeeping, and is accountable for the work.
You are hereYou need permanent hires who join your own payroll.
See Executive SearchFour services: chat support, logistics operations support, lead generation, and bookkeeping and audit support. We can also take on related admin and reporting linked to these functions.
Yes. The service is built for international companies in the US, UK, Europe, the Gulf and Middle East, and Australia. We are currently supporting US companies.
Teams work in shifts aligned to your business hours and time zone. The coverage you need is agreed in your proposal.
Our back office support is delivered through chat, email and data work; contact us to discuss your needs.
Common options are a dedicated team, a shared team or a project-based engagement. The right option for your work is agreed in your proposal.
We provide audit support: invoice and order audits, reconciliations, and preparing records for your auditors. The statutory audit and its sign-off stay with your appointed auditors.
With back office outsourcing, CCI runs the work and is accountable for it. With Managed Workplace, you direct a dedicated Pakistan team yourself and CCI acts as Employer of Record.
Yes, through our Digital Marketing service. See the Digital Marketing page for details.
Related services: Managed Workplace · Outsourcing & Payroll · Executive Search · Digital Marketing
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