Research, mystery shopping & feedback
Insights
Understand your market and customers with nationwide research, mystery shopping and field audits.
Who we are
About CCI
- Since 2009
- Karachi head office
- Offices across Pakistan
- Insights · People · Technology
Established in 2009, we have been a trusted presence in Pakistan's business landscape, offering our professional services to a diverse range of industry clients. Over the years, we have evolved and expanded, not only in size but also in expertise.
Our journey has been marked by a continuous quest for excellence, leading us to develop specialized proficiency in Insights, People and Technology. This focus has empowered us to deliver tailored, innovative solutions that drive success and growth for our clients.
Our dedicated team of experts brings a wealth of experience and a deep understanding of the local market, enabling us to provide insights and strategies that are both relevant and impactful. At CCI, we believe in building lasting partnerships and creating value for our clients, and we remain steadfast in our commitment to excellence, innovation, and client satisfaction.
What we do
Insights. People. Technology.
Everything we do sits under three pillars. Every service links to a detailed page.
Recruitment, payroll & workforce
People
Recruit, pay, house, train and develop high-performing teams with HR advisory and employee surveys.
BPO, digital marketing & tech
Technology
Scale operations and online growth with BPO teams, custom software, SEO & web and field data tools.
Industries we serve
Trusted Across Pakistan's Leading Sectors.
3 core engines powering 8 high-growth industry verticals across 30+ cities nationwide.
8 Core Industry Verticals
Nationwide Execution · 30+ Cities
FMCG & Consumer Goods
Retail, Supermarkets & Fashion
Banking, Finance & FinTech
Pharma, Labs & Healthcare
Restaurants, QSR & Hospitality
Telecom, Tech & E-Commerce
Automotive, Energy & Utilities
Manufacturing & Supply Chain
Insights & ideas
From our blog
Case studies and articles from the CCI team on research, customer experience and people.
Case Study: Enhancing Customer Service and Product Knowledge in a Healthcare Medical Diagnostic Company
Read full article
Customer Experience Mapping: Turning Every Touchpoint into Brand Loyalty
Read full article
How Businesses in Pakistan Can Leverage Market Research & Retail Census for Expansion
Read full articleIn the field
Gallery
Check our gallery from the recent activities
Our clients
Our Clients
Brands & Companies we have trained and worked with
Frequently asked questions
Common Questions About CCI.
Answers to common questions about our market research, HR & outsourcing, and technology services.
What core services does CCI provide across Insights, People, and Technology?
We operate across three integrated pillars: Insights (Market Research, Mystery Shopping, Activation Back Checking, Retail Audit & Census, and QR Feedback), People (Executive Search, Outsourcing & Payroll, Managed Workplace, Corporate Training & OD, and Employee Surveys), and Technology (Bespoke Tech, BPO Outsourcing, Digital Marketing & SEO, Data Dashboards, and Collexa).
Which cities and regions does CCI cover for market research, mystery shopping, and retail audits?
CCI maintains nationwide field execution across 30+ urban and rural districts in Pakistan—including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, and Sukkur—powered by GPS-verified reporting on Collexa.
Can international companies hire, pay, or house dedicated teams through CCI without a local entity?
Yes. Through our Managed Workplace & EOR, Payroll Outsourcing, BPO Outsourcing, and Offshore Tech Solutions models, global companies across the US, UK, UAE/Gulf, and Europe can hire, pay, and equip full-time teams in Pakistan with 100% statutory compliance.
How does CCI ensure data accuracy and quality control in field studies and mystery shopping?
Every study follows a strict multi-tier QA protocol: briefed enumerators and certified mystery shoppers, real-time geo-tagged and time-stamped mobile capture via Collexa, audio/video/photo proof, independent back-checking, and live BI dashboards.
What HR advisory, training, and employee survey solutions do you offer for organizations?
Our Corporate Training & Development practice delivers instructor-led workshops and organizational development (HR Policy & SOP Manuals, Employee Handbooks, Job Descriptions, KPI Frameworks, Workload Analysis), alongside confidential Employee Engagement, 360° Feedback & TNA Surveys.
How can we request a customized proposal or start a pilot engagement with CCI?
Share your requirements via our Request a Quote page or the Contact Us form below. Our practice leads review your objectives and deliver a tailored proposal, methodology recommendation, and timeline within 24–48 business hours.
Contact us
Let's create a culture of success.
Tell us what you need or schedule a consultation. Our team will get back to you.