HOME DELIVERY MS FORM
Phase:
Choose..
Phase 1
Phase 2
Phase 3
Wave:
Choose..
Wave 1
Wave 2
Wave 3
Date:
Service Period
Choose..
Lunch (12:00-5:00pm)
Dinner (5:00-10:00pm)
Late Night (10:00-2:00am)
Invoice Number
Order Time
Order Receiving Time
Branch Order
Choose..
JJ- BT Outlet
JJ- JT Outlet
JJ Emporium
JJ- Phase 6 Outlet
JJ CC Outlet
Wehshi Lab
JJ- Cloud Kitchen
Section 1: Call Center Performance
Q1.1
How many rings (under 20 seconds) before the call was answered? (Mention time: _______ ):
Yes
No
Q1.2
Was your call placed in a queue? If yes, were you informed about the wait time. (Time In: _______Time Out: ______):
Yes
No
Q1.3
Was there any distracting background noise during the queue?:
Yes
No
Q1.4
Did the representative greet you warmly with a friendly tone and introduce by Name?:
Yes
No
Q1.5
Was the representative knowledgeable about the menu and new products?:
Yes
No
Q1.6
Did the representative confirm your order details (items, quantities, address, contact number):
Yes
No
Q1.7
Did they inform you about the expected delivery time_______?:
Yes
No
Q1.8
Was the call duration reasonable (not excessively long)?:
Yes
No
Q1.9
Were your queries or issues (e.g., menu questions, payment methods) resolved effectively:
Yes
No
Q1.10
Did the agent accurately note special instructions (e.g., allergies, extra ketchup) and ensure they were correctly mentioned on the slip and prepared by the kitchen:
Yes
No
Section 2: Delivery Experience
Q2.1
Did the delivery rider confirm your address or order details before arrival?:
Yes
No
Q2.2
Did the delivery arrive within the promised time frame? Time in minute____Second: ___
Yes
No
Q2.3
Was the delivery rider professional, polite,and well-presented (e.g., wearing a uniform, helmet)?:
Yes
No
Q2.4
Were all items in your order accurate?:
Yes
No
Q2.5
Did rider re-confirmed order upon delivery?:
Yes
No
Q2.6
Was the receipt attached to the food bag?:
Yes
No
Q2.7
Was the payment process handled smoothly (e.g., providing correct change or ensuring the card machine functioned properly)?:
Yes
No
Q2.8
Did the rider follow safety protocols, such as wearing a helmet and using proper delivery bag?:
Yes
No
Q2.9
Did the rider thank you or provide polite parting remarks?:
Yes
No
Section 3: Order Accuracy
Q3.1
Were all items in your order included, with no missing or incorrect items?:
Yes
No
Q3.2
Were customizations or special requests handled correctly?
Yes
No
Q3.3
Were all condiments, napkins, and add-ons (e.g., dips) provided:
Yes
No
Q3.4
Were additional request of condiments such as ketchup or napkins handled promptly?:
Yes
No
Q3.5
Was the bill accurate and consistent with the order placed?:
Yes
No
Section 4: Product Quality
Q4.1
Was the food delivered at the correct temperature (e.g., hot items hot, cold items cold)?:
Yes
No
Q4.2
Did the food taste fresh and meet quality expectations? (e.g., fresh, clean, appetizing)?
Yes
No
Q4.3
Was the portion size fair and appropriate for the price paid?:
Yes
No
Q4.4
Was the packaging neat, properly sealed, and tamper-proof, ensuring food safety?:
Yes
No
Q4.5
Were the sauces added according to your chosen preference & properly filled:
Yes
No
Section 5: Overall Customer Experience
Q5.1
Did the delivery experience make you feel valued as a customer, with professionalism and a customer-first approach throughout?":
Yes
No
Q5.2
Based on your experience, would you recommend J&J home delivery service to others?
Yes
No
Q5.3
Was the entire process—from order placement to delivery—smooth and efficient?:
Yes
No
Submit