DINING- WAHSHI MS FORM
Phase:
Choose..
Phase 1
Phase 2
Phase 3
Wave:
Choose..
Wave 1
Wave 2
Wave 3
Service Type
Choose..
Dining
TakeAway-Curbside
Mall Branch
Branch Location
Choose..
JJ- BT Outlet
JJ- JT Outlet
JJ Emporium
JJ- Phase 6 Outlet
JJ CC Outlet
Wehshi Lab
JJ- Cloud Kitchen
Date of Visit
Time of Visit
Section 1: Speed of Service
Q1.1
Were you informed about the expected wait time for your order? Mention time in minutes:
Yes
No
Q1.2
Was your order placed within time without delay i.e. within 3 minutes? If No, mention the time in minutes: ________
Yes
No
Q1.3
What was the total order time in which it was served? Mention time in minutes:
Yes
No
Q1.4
Was checkout quick and easy?:
Yes
No
Section 2: Product Quality
Q2.1
Was the packaging, delivery bags, trays, or utensils clean and were in good condition?:
Yes
No
Q2.2
Was your product (e.g., burger, wrap) labeled correctly? For example, if you requested an add-on like cheese, was it clearly marked
Yes
No
Q2.3
Was the size of your burger patty, chicken strips in the wrap, nuggets, and wings appropriate and sufficient?:
Yes
No
Q2.4
Was an adequate amount of sauce included in your product?:
Yes
No
Q2.5
Were sufficient ketchup packets and napkins provided?:
Yes
No
Q2.6
Were additional request of condiments such as ketchup or napkins handled promptly?:
Yes
No
Q2.7
Was the food served at the correct temperature (e.g., hot food hot, cold drinks cold)?:
Yes
No
Q2.8
If you ordered a drink, was it served in the correct size and with the requested ice/sugar level?:
Yes
No
Q2.9
Did the food taste fresh and meet your expectations?:
Yes
No
Section 3: Accuracy
Q3.1
Were the items you ordered available?:
Yes
No
Q3.2
Were all items in your order included correctly without any missing items?
Yes
No
Q3.3
Were any customizations or special requests (e.g., no lettuce, extra cheese) handled correctly?:
Yes
No
Q3.4
For takeaway orders, was the packaging quality satisfactory?:
Yes
No
Q3.5
Was the staff knowledgeable about the menu?:
Yes
No
Q3.6
Were the menus provided immediately, and did the staff assist with recommendations?:
Yes
No
Q3.7
At Raya, did you provided with Menu of Wabbi as well?:
Yes
No
Q3.8
Was the bar code menu visible on the table and active?:
Yes
No
Section 4: Relationship with Customer
Q4.1
Was the ordering counter well-staffed and efficiently managed?
Yes
No
Q4.2
Was there sufficient number of order taker available for ordering smoothly?
Yes
No
Q4.3
Was the staff friendly and welcoming when you entered the restaurant?:
Yes
No
Q4.4
Did the staff greet you warmly?:
Yes
No
Q4.5
Did the staff maintain eye contact during the interaction?:
Yes
No
Q4.6
Did the staff offer assistance proactively?:
Yes
No
Q4.7
Did the staff handle the order-taking process smoothly?
Yes
No
Q4.8
Did the employee ask if you wanted to add any extras or upsell additional items (e.g., drinks, add-on,)?:
Yes
No
Q4.9
Did the staff make you feel valued?:
Yes
No
Q4.10
Did the staff thank you for your order?
Yes
No
Q4.11
Did the staff respond well and offer a genuine apology or solution if an issue arose?
Yes
No
Q4.12
Was the ordering counter well-staffed and efficiently managed?
Yes
No
Q4.13
Did the staff proactively check on customers' satisfaction during the meal?
Yes
No
Section 5: Cleanliness
Q5.1
Was the entrance clean and inviting?:
Yes
No
Q5.2
Were employees well-groomed and wearing uniform?
Yes
No
Q5.3
Did the staff maintain a professional appearance?:
Yes
No
Q5.4
Did the store have proper lighting and a comfortable temperature?:
Yes
No
Q5.5
Was there any noticeable trash or litter around the restaurant or parking lot?:
Yes
No
Q5.6
Would you recommend this restaurant to others based on your visit today?:
Yes
No
Submit