Name of Respondent Designation City We are interested in your assessment of the training provided earlier as mentioned above and we would like you to complete this survey form as below. Please note that your responses will be treated confidentially, but will be used to help plan and design future courses. Q1 A Retail Sales Process was taught to participants to engage and sell to customers, in your observation is this process being followed by the Sales Staff? YesNo Q 2 Issues/Challenges such as lack of confidence, mindset, customer engagement, selling and personal grooming were identified, have you observed an improvement in the staff after the training? YesNo Q 3 Have you observed any issues/problems faced by the staff in adapting to this process? YesNo Q4 Have you observed any improvement in providing customers with Exceptional Customer Services after they have been informed about different types of customers and dealing with different scenarios? YesNo Q5 What is the current feedback of the customers, after the training was imparted to the staff? Q6 What other training requirement you feel should be conducted for your staff ?