TRAINING & DEVELOPMENT
At CCI we take pride in being associated with consultants, speakers and trainers armed with the know-how to arm existing teams with insight and energy through customized soft skill training courseware.
Our experienced trainers offer customized workshops on Soft Skill, Brand Ambassador and Sales based training to clients country wide for developing their resources as per their requirement. Most of our sessions focus on behaviors/attitudes, customer service, sales, leadership, management development and team building.
We have a proven track record of our training workshops for the following sectors across Pakistan; Cosmetics, Distribution, FMCG’s, Financial Services, Retail, Insurance, Pharmaceutical, Security services, and Telecommunications.
The Managing with Authority course is designed for the people holding managerial and/or supervisory positions whose jobs involve giving job-related orders & instructions, making decisions and organizing
Since many employees spend around 9-12 hours a day at their job, their organization’s culture obviously affects both their work lives as well as their personal lives for the good or the bad. Inadvertently the Service Culture is also effected and the beliefs, ideologies, principles and values of these individuals also change accordingly.
As a business we are always wanting our customers to “Choose us! Choose us!”. We brand. We advertise. We craft creative campaigns over media channels and we orchestrate social media initiatives saying “Pick me! Pick me!”. But all this can go to vain if we do not take effective measures to ensure the customer experience is matching our aspiration of being the number #1.
Retail sales training enlivens the store floor with happy employees and happy customers. As the retail industry is changing, customer service is the primary differentiator between different retailers. The customer is choosing their store loyalty based on great, luxury service and a knowledgeable and professional staff.
It’s fair to say that life is a series of experiences, sometimes good and sometimes bad but the consistency of these experiences is that we use them to gather knowledge. Our everyday knowledge is a result of what we have learnt from previous experiences, this is the simplest form of learning which is why CCI promotes Experiential Learning.
CCI’s Certified Brand Ambassador training program is designed to provide the participants with an overall idea of new selling techniques, Styles of communication, beauty and personal grooming skillset and most importantly creating the best brand experience for our customers.
In this course, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect.
You also learn to enhance your active listening skills to anticipate and avoid common misunderstandings.
Improving personal effectiveness enriches the life and capacities of the individual, and when applied across the organization is a formidable tool to enhance efficiency and productivity. The skills and tools this course provides will help you and your company to become more effective at managing your most valuable resources, including your time.
The [BPC] Business Professionalism Certificate workshop develops the concept of business etiquettes, communications skills and proper business socializing etiquette practices for different business scenarios.
Today’s highly competitive and ever-changing marketplace requires highly skilled sales people. Extensive product knowledge is no longer sufficient – to succeed today, sales professionals need to master a different consultative approach. Successful sales professionals adhere to the Marketing Concept, which aims at achieving customer satisfaction, building strong relationships and achieving profitable sales. Consultative Selling Skills provides participants with the process, structure, skills and behaviors needed to position themselves as strategic client partners and become more effective at managing sales meetings with their prospects and clients to achieve breakthrough results.
- Introduction to Consultative Selling
- Activating the relationship
- Listening & Questioning
- Understanding needs and wants
- Recognizing buying processes
- Personal application
- Putting consultative selling into practice
- Introducing solutions
- Consultative sales practice sessions
For further details, please contact us.
Leaders are not usually looking to become coaches but by developing a ‘coaching leadership style’ they can unleash potential in their organization. Coaching for Effective Leadership Development is the industry gold standard coaching training for authentic leadership and outstanding results in organizations.
Competency interviews also referred to as situational, Behavioral or competency based interview questions are a style of interviewing often used to evaluate a candidate’s key competencies. Increasingly, companies are using competency based interviews as part of the selection process for experienced recruitment, as it can give valuable insights into an individual’s preferred style of working and helps to predict behaviors in future situations.
To discuss your training needs please feel free to Contact Us so that we can share a detailed proposal with training outlines.